Problems logging into Google Ads? With this guide you will learn what are the most common Ads problems and how to solve them quickly. And don’t worry, we’ll go step by step to help your team get back to their Google Ads account.
- I forgot my username, email address or password
It is perhaps one of the most frequent problems among users. However, you can usually recover this data quickly. First of all, to recover your password you can request a password reset or answer some security questions that you propose yourself when you create your account.
Now, if what you lost was your email address, you must provide your phone number and full name associated with the account. However, you will have to complete additional steps to verify that the address belongs to you. If, on the other hand, you want to recover your username, you will need to enter a recovery email.
- I deleted my Google account to sign in to Google Ads
To make mistakes is only human, so it doesn’t matter if you or your company accidentally deleted the Google account that managed the Google Ads account, in fact, you can recover it along with all your data. Although it is necessary for your team to complete the account recovery process as soon as possible.
For this, it is important that you take into account when the account was deleted and you will have to answer some security questions to confirm the account ownership. If for some reason your team was unable to restore the account through this process, please contact an Ads representative.
- My username and/or password do not match
Can’t log in even if you know your username and password? This is a very common occurrence when trying to log in to Google Ads. Truth be told, these types of errors are quick to fix. However, some of them require a deeper look at this solution guide provided by Ads.Usually when a Google Ads login error occurs, one of the following messages appears:
- Username and password do not match.
- Invalid email address.
These usually occur in case of a user typo such as accidentally capitalizing a letter in a password, inserting extra spaces, and forgetting the “@” symbol in the email. Therefore, before re-entering your data, check that the text formatting is correct.
Also, this error may occur if you also use your Google Ads account credentials to access other Google products (such as Gmail), you have recently updated them and entered the old ones in Google Ads. Remember that to log in to all Google products you need to have the same login credentials in all of them.
- My username and password match, but are invalid
This happens when an email address is not verified, so you just need to check the inbox of the email associated with your Google Ads account, find the verification message that includes a link that you must click to verify your account. Once you do so, you will be able to log in normally. If you cannot find a verification email, you can request a new one as follows:
- Go to Google Ads
- Enter your email address and password
- Request a verification email via the pop-up alert message.
Once you submit your request, wait a couple of minutes to check your inbox again. If after a few minutes you do not find the email, you can contact Google Ads.
- “Click here to continue” error message appears
Ads is a web-based application, which means that the browser you use can also affect its performance. You see, sometimes when you can’t sign in to your Google Ads account, it has nothing to do with your credentials but with your browser.
So, the “Click here to continue” message almost always appears with Internet Explorer. The fastest and most reliable solution is to download and use another browser such as Google Chrome or Mozilla Firefox. Although if you want to continue using Explorer for Google Ads, you can try the following solutions:
- Add https://ads.google.com/ as an allowed and trusted site through the Tools menu.
- Update your browser’s security settings to “Medium” in the Tools menu.
- Enable “Browse sub-frames across different domains” in the Tools menu.
Alternatively, you can try a different browser by trying updating the settings to temporarily fix the problem or by right-clicking on the “Click here to continue” link and then clicking the “Open in a new window” option.
- My Google Account is not a valid Google Ads account
Classic for businesses that started using Google Ads when it was Google AdWords. This happens because a Google master account (can be used to access the entire Google marketing platform and other Google products) was not available before. However, you can quickly fix this.
Simply sign in to Google Ads with your old credentials, not your Google account. Then, accept the request to update your Google Ads login information. During this process, select the following options:
- “Yes, I have a Google account.”
- “Yes, replace my Google Ads login with my existing Google account.”
And when you are done updating your information, go ahead and sign in to Google Ads with your Google account.
- I migrated my Google Ads data and now I can’t sign in
Many times, businesses encounter problems logging in after a data migration. When you transfer your data to a personal or organizational Google account, it becomes the new account to access Google Ads, so to fix this you need to use the credentials from that account to log in.
- I receive the error message “we cannot process your request at this time”.
While this error might seem like a problem for Google Ads to fix, your browser or internet connection can also cause it. This error can occur whether you use Mozilla Firefox, Google Chrome, Safari or Internet Explorer. To fix it, try the following alternatives:
- Enable own and third-party cookies.
- Clear your cache and cookies
- Disable Internet security programs such as Norton Internet Security or Zone Alarm.
Outside of your browser settings, you can also access Google Ads from an alternative device, as many times it is an error with your computer, network or browser, if that is your case, contact your company’s IT team.
- My Google Ads account has been disabled
If you receive a “Sorry, your account has been disabled” message when trying to log in to your account, your company will need to contact a Google Ads representative for instructions on how to re-enable your account. Please note that Google will disable advertising accounts when the account violates any of the following agreements:
Google Terms of Service
Product-specific Terms of Service
Remember, unless your account was disabled in error, it is unlikely that Google will reactivate your account.
- I get an error message with a bunch of random letters or characters
This is another browser configuration error. It is usually caused by the language selected in your browser, which makes Google Ads generate an unreadable message. But no problem, you can fix it by updating the settings to Unicode UTF-8:
Mozilla Firefox: open the View menu, select Character Encoding and choose Unicode (UTF-8).
Internet Explorer: open a window, right-click on the page and select Encoding and Unicode (UTF-8).
Again, this is a problem that generally occurs if you use Mozilla Firefox or Internet Explorer.
- The person who managed the account has left our company
It is a very common failure when the person who manages your online ads leaves. That is why it is essential to have an exclusive email for the company instead of a specific one for the employee to manage your Google Ads account. If this is your case, you will need to complete and submit a lost account form. In addition, your company will also need to provide the most recent Google Ads ID or payment information.
Still having trouble logging in?
If none of these solutions helped you solve your login issues, it’s best to contact the Google team for immediate assistance. Good luck!